Datenschutzerklärung


Welcome to GrayZone Labs. Protecting your personal data is not just a legal obligation for us, but a core promise for a secure shopping experience at www.grayzonelabs.net. This statement informs you about how we collect, use, and protect personal data.

1. Responsible body

The entity responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is:

GrayZone Labs Anja Finazzo Friesener Str. 13 96317 Kronach Germany E-Mail: grayzonelabs@proton.me

2. Hosting & Plattform: Shopify

Our website grayzonelabs.net is hosted on the Shopify Inc. platform. Shopify provides us with the content management system and e-commerce technology.

When using Shopify, data (e.g., IP addresses or transaction data) is processed on Shopify's servers. Since Shopify is an international company, data may be transferred to countries outside the EU (especially Canada and the USA). We use Shopify based on the EU Commission's Standard Contractual Clauses to ensure an adequate level of data protection.

Details can be found in the Shopify privacy policy.

3. Collection of personal data

We collect data when you interact with grayzonelabs.net. This includes:

  • Contact details: Name, delivery and billing address, email address and telephone number.
  • Transaction data: Information about the products you purchased, payment method, and order details.
  • Technical data: IP address, browser type, operating system and information about your interaction with our website (usage time, pages visited).
  • Communication: Data that you send us via email or contact form.

4. Purpose of data processing

We use your data exclusively for the following purposes:

  • Contract processing: To process your orders on grayzonelabs.net, check payments and initiate shipping.
  • Security: For the detection and prevention of fraud attempts.
  • Improving our services: To analyze website usage in order to adapt features and products to your needs.
  • Legal obligations: To comply with tax and commercial law retention periods.

5. Disclosure to third parties

Your data will only be shared to the necessary extent with:

  • Logistics partners (e.g., DHL, UPS) so that your order can be delivered.
  • Payment service provider: For the secure processing of your transaction.
  • Authorities: Only when legally obligated or for legal prosecution.

6. Your rights as a user (GDPR)

With regard to your data stored with us, you have the following rights:

  • Information: You can request a copy of your data.
  • Deletion: You can request the deletion of your data, provided there is no legal obligation to retain it.
  • Correction: Correction of inaccurate data.
  • Objection: You can object to the processing of your data at any time.

To exercise these rights, please contact us at grayzonelabs@proton.me.

7. Data security

We use modern encryption technologies (SSL/TLS) to protect your data on grayzonelabs.net during transmission. However, please note that email communication can have security vulnerabilities.

8. Storage duration

We only store your data for as long as it is necessary to fulfill our contractual and legal obligations. After these periods have expired (e.g., 10 years for accounting records), the data will be deleted.

9. Complaints

You have the right to lodge a complaint with a data protection supervisory authority regarding our processing of your personal data. A list of authorities can be found here. For questions regarding data protection on grayzonelabs.net: GrayZone Labs, Friesener Straße 13, 96317 Kronach, Germany, Email: grayzonelabs@proton.me